Shipping & Returns
We ship internationally. All duty charges on international orders are under the responsibility of the customer.
Shipping to North America from us.fortunyshop.com is free on all orders.
Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period. We recommend hiring a qualified electrician to install your lighting fixtures. Venetia Studium Ltd is not responsible for any damage or defects due to faulty installation.
Returns may be made, but will require a valid Authorization which may be requested by contacting the customer service by e-mail at firstname.lastname@example.org
1) Name & Full address
2) Order number
3) Items to be returned
4) Reason for return
Please pay close attention to the following items:
• Please check all your boxes as soon as you receive them. Venetia Studium Ltd cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
• Sale items are not eligible for returns. Defective sale products will be repaired or replaced at the company's discretion.
• Items that have been installed or not in original carton or packaging are not returnable.
• We will credit your account once a return has been inspected and is determined to be valid.
+44 (0) 20 7225 0110
If you have any questions about your order, please feel free to contact us on the above number or alternatively click here to email us.